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How japaratoto Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controlsData access on requestIndonesia-relevant scope
japaratoto How japaratoto Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about your data, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. You do not need to fill in a formal legal form — just reach out through the channels below and state your account email and the nature of your request. We aim to respond to all data-related queries promptly and will confirm receipt of your request by return.

Live Chat Open the chat widget from your account dashboard to raise a privacy request directly with our support team. Available during active service hours.
Email Support Send your data access or correction request to our support email address listed in the account help section. Include your registered email for faster handling.
Account Help Centre Log in, go to Account Settings, and select the Help option. From there you can flag data queries, update contact details, or request a data summary.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply layered security measures across your account so that your personal and payment data stays protected at every step — from the moment you link your GoPay wallet to the moment a withdrawal confirms. SSL encryption covers all data in transit, and account access requires identity verification through a one-time password sent to your registered mobile number. Data is not transferred to parties outside our operating structure without a lawful basis.

Wallet Data Security

Your DANA, OVO, and GoPay account numbers are encrypted in storage. We never display full wallet numbers in your account interface or in any outbound communication.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the settings panel on your device browser.

Account Retention Policy

Active account data is kept for the duration of your account. If you close your account, we retain only what applicable regulations require, then delete or anonymise the rest.

Correction and Access Rights

You can request a copy of your stored data or ask us to correct inaccurate details at any time. Contact support with your registered email and we will process the request directly.

Your Privacy Policy Questions, Answered

These are the questions we get asked most often about how we handle account and payment data. If your question is not covered here, reach out through live chat or the account help section and our team will respond directly.

We collect your name, email, date of birth, and the mobile number linked to your account. If you add a payment method, we also store the e-wallet identifier for DANA, OVO, or GoPay.

Wallet details are shared only with the payment processor needed to complete your transaction. No marketing partner or unrelated third party receives your wallet data under any circumstance.

We keep data for as long as your account is active and for any additional period required by applicable regulations. Once that period lapses, we delete or anonymise the data.

Yes. Contact our support team via live chat or email, provide your registered account email, and request a data summary. We will confirm receipt and process the request.

Log in, go to Account Settings, and edit your details directly. For changes that require verification — such as your registered mobile number — contact support and we will guide you through the steps.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can manage or block non-essential cookies through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.